Customer Experience: Listen, Connect and Build Advocates

Customer success stories are at the heart of your success story, but are you delivering an experience for them that will make them want to be advocates for your brand? Connect the dots from sale to success to: deliver better retention and engagement; build advocates; and increase investment in your products and services.

Our customer experience perspective includes:

  • Online customer community development
  • Customer communications programs
  • Network development: product user groups to executive advisory boards
  • Customer advocacy programs: identify and develop your maverick users as your best brand ambassadors.
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s