Customer success stories are at the heart of your success story, but are you delivering an experience for them that will make them want to be advocates for your brand? Connect the dots from sale to success to: deliver better retention and engagement; build advocates; and increase investment in your products and services.
Our customer experience perspective includes:
- Online customer community development
- Customer communications programs
- Network development: product user groups to executive advisory boards
- Customer advocacy programs: identify and develop your maverick users as your best brand ambassadors.